FAQ - How We Work
All clients must read and agree to
the points laid out below.
CHS Enterprises will not knowingly enter into any contract
whereby the other party's terms conflict with any of those
set out below. Should it happen that a client's own terms
and conditions conflict with any of the same set out on this
page, this document shall be considered to be the
authoritative one, unless a separate contract has been
signed by the client and by an authorized agent of CHS
Enterprises. By entering into a business relationship with
CHS Enterprises, you (the Client) agree and consent to the
following terms and conditions:
TIMEFRAME AND DELIVERY
CHS Enterprises will provide the initial draft concepts to
the Client within the timeframe agreed upon in the initial
consultation. Please note that if we are experiencing higher
than usual demand, your design will be scheduled for the
next available time slot and you will be notified at the
earliest possible time. CHS Enterprises will post the
initial designs in an email or to a web site for review by
the Client. The Client will then be able to view his/her
draft designs and also be able to provide feedback
concerning the design.
CHS Enterprises will analyze the Client's feedback and
revise the designs. The revised samples will be presented to
the Client within the specified timeframe. Regular working
days are Monday through Friday, 8am - 5pm Pacific Standard
Time, excluding holidays. CHS Enterprises will continue the
revision process as per the terms of the specific contract,
until Client is satisfied. Once the Client has approved the
final design, the Client will complete any remaining payment
owed, and CHS Enterprises will then proceed with the
delivery phase. All requested formats of the approved logo
are then emailed or posted to the client download area for
the Clients use.
COPYRIGHT / TRADEMARKS
The Client unconditionally guarantees that any element of
text or graphics furnished to CHS Enterprises for inclusion
in the design do not infringe on any copyright or trademarks
that have been already established by another company or
organization. The Client will hold harmless and protect CHS
Enterprises from any claim or suit arising from the use of
such as furnished by the client.
CHS Enterprises makes every effort to produce original
artwork. If, however, we create artwork for you which
accidentally infringes on any existing trademarked artwork,
CHS Enterprises' liability is limited only to a refund of
the paid amount. CHS Enterprises will do no research
checking on the legal availability of the name we are
creating designs for. It is the Client's responsibility to
ensure that the name of their product, company or service is
not already in use, and it is the Client's sole
responsibility to secure a service mark or trademark to
protect the rights to any name or image. CHS Enterprises and
it's employees will not be held responsible for any legal
action that may result from improper due diligence on the
availability of a company name or image.
Ownership of the final artwork becomes the full property of
the Client, having unlimited, indefinite and unrestricted
use of the design, only upon payment of all fees owing.
Until the contract is paid in full, all materials remain
property of CHS Enterprises. CHS Enterprises retains the
right to display the artwork / website in their portfolios
and marketing materials. Unless otherwise arranged with your
project manager, all stock photography is used under
royalty-free license of CHS Enterprises. As such, the Client
has legal rights to use the photography only within the
scope of the purchased design, and all original copyright is
retained by the photographer or licensing agency. Exclusive,
rights-managed photography is available, but will incur
additional cost.
All concepts furnished to the client are for client review
and comment purposes only. Until all project invoices are
paid in full by the Client, CHS Enterprises will retain
exclusive copyright and ownership of all design and draft
materials. Ownership of final designs are transferred to the
client on payment of all fees, however unless otherwise
arranged in writing, CHS Enterprises retains ownership of
all draft materials not used in the final design.
DRAFT CONCEPT POLICIES AND COPYRIGHT
All draft concepts previewed by the client are for client
review and comment purposes only. Until final design balance
is received by CHS Enterprises, all logos, artwork, concepts
and designs remain the copyright and exclusive property of
CHS Enterprises. CHS Enterprises reserves the right to
utilize and/or reproduce any image, logo or illustration
created by CHS Enterprises in advertising, electronic or
traditional reproduction, with the addition of any copyright
and/or trademark notice that may be requested by the owner
of the work. The client is granted unlimited royalty-free
use of the image upon full payment of all fees. CHS
Enterprises retains the rights to concepts, comprehensives
and all artwork involved in the design process prior to the
final artwork, and is granted the right to use these logos
in promotional and advertising and marketing materials.
REVISIONS AND AUTHOR ALTERATIONS
Any and all revision requests or project
additions/alterations MUST be furnished to the project
manager in writing. Revisions may be discussed verbally,
however no work will be done until the Client submits their
revisions in writing, either by Email, Mailed Letter or Fax.
The Client understands that revision work, along with
requests for project additions or author alterations, will
incur the same hourly billable as noted in the project
quotation. Revision work is not done free of charge unless
otherwise arranged, in writing.
The quotation assumes a reasonable average number of
revisions per design item, but on very rare occasion a
project arises in which the Client requests an unusually
large number of drafts or revisions. Any and all revisions
will still incur the hourly rate as noted on the project
quotation, and the Client confirms that any revisions or
additions they request will incur this cost.
PAYMENT POLICIES
Graphic design, photography and website design are
professional services, not a restockable product or
commodity - customers are billed for the time and expertise
of our designers, art/creative directors and project
managers. In accordance with industry standards, CHS
Enterprises charges for design services by the hour (unless
a flat fee has been negotiated in writing) and does NOT
offer refunds under any circumstance (except in the case of
copyright infringement as noted above).
CHS Enterprises does NOT engage in speculative work and will
not honor any requests for same (see www.no-spec.com for
more information about spec work). We have provided an
extensive public portfolio, making it easy for potential
clients to judge whether the style and quality of design
offered by CHS Enterprises is a good fit for their
organization.
All quotations given are estimates only, unless otherwise
negotiated and noted in writing on your quotation. Final
invoices will reflect actual hours worked on your project
which may or may not differ from your quotation. The
final invoice will not exceed the quoted amount by
a margin of over 5% without prior notification and written
authorization by the client.
An upfront deposit of 50% (based on the quotation amount) is
required for all new projects.
Preferred clients requiring long term and ongoing design
work will be placed on a monthly billing cycle, which will
allow said client to skip the quotation/deposit phase.
Clients on monthly billing will be invoiced on or around the
22nd of each month.
Deposits and payments may be made in a number of ways:
- Credit Card (Visa, Mastercard, American Express or
Discover - via PayPal)
- Company or Certified Cheque
- Bank or Wire Transfer
- Money Order or Bank Draft
We are happy to submit invoices in your local currency,
however please note that credit card payments will require
conversion to $USD. If your invoice is in another currency,
you are still welcome to pay by credit card, but your total
will be automatically converted by our gateway to $USD
during processing.
All invoices are payable on receipt, net 14 days. If the
client is sending payment through the mail, we will accept a
tracking number as notice of payment.
• Inactive Status
If there has been no activity initiated by the client on a
project in 30 days, but the client has been responsive to
status requests by the project manager, said project will be
classified as “inactive”. Inactive projects are invoiced
periodically throughout the fiscal year, to ensure all
parties are able to keep their records up-to-date. Please
note that an inactive classification has no adverse effect
on your account, provided all invoices are paid on time. If
your project is incomplete and you have received an inactive
project invoice, please rest assured that you are being
invoiced only for work actually completed to date, and that
you are welcome to re-open the project at any time. Upon
payment of your invoice, you will have rights to request
delivery of any design files (complete, or otherwise).
• Delinquent Status
After 30 days, a late payment charge of 2% per month (26.82%
p/a) is applied to all delinquent accounts, without
exception and retroactive to the date of invoice. If the
account remains in default after 60 days, or if the
customer's payment is charged back to us by way of credit
card fraud, cheque fraud or other crime, we will issue one
final notice before turning the account over to a
third-party collections agency. Late fees will continue to
accrue on your account, and you will be responsible for all
costs incurred for placing you in collections. Refusing to
pay your bill is theft, and we take it very seriously. If
collection efforts are unsuccessful, we will engage the
client in litigation to collect the debt, and all copyright
will revert to CHS Enterprises. In such a case, we will
retain the right to repossess any and all materials created
for the client. The client will have no rights to use the
materials in any way, shape or form, and legal action will
be taken to enforce this policy.
• Abandoned Status
If a client should abandon a project by way of negligence
(e.g., cutting off contact, refusing to respond to emails or
phone calls), an invoice shall be issued for the full quoted
amount, regardless of project status on abandonment.
Abandoned projects are also subject to an accelerated
collections policy, and will be submitted to a third-party
collections agency if not paid or addressed within 30 days.
CHS Enterprises Website
Unless otherwise specified and/or credited all images,
artwork, text and graphics, of this site, are the copyright
of CHS Enterprises. All rights reserved. All other images
are the copyright and/or trademark of the respective owners.
The information presented on the CHS Enterprises web site is
copyrighted to CHS Enterprises. This copyright does not
supersede any copyrights that may exist in the logos,
artwork and designs presented. These works are copyright
and/or trademarked by the respective owners.
Designs, original art and clip art presented by CHS
Enterprises are for the use of the authorized client. All
art, images, designs, and material are copyright of CHS
Enterprises and may not be resold, added to clip art
collections or any other unauthorized form of distribution
or reproduction without the express written permission of
CHS Enterprises and the images contained within.
This web site has been PICS labeled as suitable for all
ages by SAFESURF, and our staff support their aims in
the areas of protecting children from potentially harmful
material whilst simultaneously maintaining the protection of
freedom of publication on the Internet.
Visitors are permitted, and encouraged to link to this site.
You are welcome to link to any page or section of the CHS
Enterprises web site. Any form of reproduction, electronic
or otherwise is strictly forbidden without prior written
consent of CHS Enterprises or its agents.
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Contact us today to find out what we
can do to help you drive your business down
the highway to success.
CHS Enterprises
(209) 480-7350
or Toll Free
(866) 533-4988
info@chsent.info
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Enterprises
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